I'm trying to get a CAD model. I clicked on the part number and I'm on a page that says "Item Detail," but I don't know how to get the CAD file. |
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| If you are trying to get CAD, do not click on the part number, click on the red CAD button below the part number. That will take you to the CAD log in screen. Click on the "New Account" button and go through the simple one-time registration process, then you will be able to access the CAD models for that part number. |
I have created an account but I can't log in to the CAD area with the log in information I have. |
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| If you created an account for our estore, that is a separate log in from the one for our CAD area. Your estore log in will not work in the CAD area. Please go through the brief, one-time registration in the CAD area by clicking on the "New Account" button on the CAD log in screen. Once you are registered for CAD, all you need to log in to the CAD area is to enter your email address. |
I tried right clicking on the CAD button like
I used to on the site, but it won't give me a dxf file to download
when I choose "save target as." |
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This
is the technique our site used to employ for downloading 2D CAD
files. We now have 3D CAD and a new functionality for downloading,
as follows:
Simple
registration is required the first time you attempt to download
a CAD file. For files thereafter, you will not need to re-enter
your information.
1. Click on the red CAD button
adjacent to the desired part number.
2. You will be directed to the page for CAD models for
that part number. If you have the eDrawings viewer installed on
your computer, you may click on the "View 3D Model" button
to view the model in your browser if you wish. Otherwise choose
your format from the dropdown menu in the upper right and click
on the "Download 3D Model" to acquire that file. |
When I try to log in to the CAD area, I enter
my email address and hit enter. The field goes blank but my browser
doesn't advance to the part I want to download. -OR- When I hit enter, I get an error message concerning my login, but I know I typed in the correct email address. |
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After you have typed in your email
address and hit enter (and the email address field has gone blank, or you have gotten the error message),
try clicking on the button in your browser that refreshes the page.
This will bring up the download page you are trying to access. Once
you are logged in, the other part numbers' download pages should
come up properly. However, if you encounter the problem again, simply
use the refresh button to bring up the page. |
I logged in to the CAD area successfully but
my computer is not allowing me to download the model I need. -OR-
I'm trying to install eDrawings on my computer but the install won't
work. |
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| If you cannot
download the model or install the eDrawings Software you should contact
your company's system administrator for assistance. To get the model
you require, you may call customer service at 1-800-877-8351, or send
an email to sales@jwwinco.com.
Provide your email address, the series name and part number of the
part, and the CAD format you require, and we will be happy to email
you the file. |
I clicked on a part number to get pricing and
got a "page not found" error. |
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| There may be an
error on the webpage. Please call customer service at 1-800-877-8351
for assistance and to report the problem. |
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I clicked on a part number to get pricing
and got an error other than "page not found."
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There may be a brief interruption
in service on our server. Please
call customer service at 1-800-877-8351 for assistance and to report
the problem. |
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I clicked on a CAD button and got an error
message instead of reaching the CAD download area.
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| There
may be an error on the web page. Please call customer service at 1-800-877-8351
or send an email to sales@jwwinco.com
for assistance and to report the problem. Until the error is corrected,
we would be happy to provide the model to you by email. Provide your
email address, the series name and part number of the part, and the
CAD format you require. |
I can't get the estore to accept my credit card. |
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| The two most
common errors that cause this problem are: (1) You put spaces in your
credit card number (the system requires no spaces) or (2) You did
not use the MM/YYYY (2 digit month-4 digit year) format for the expiration
date. |
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